FAQ
Q: Are your products brand new? No. All products sold by Orviroo are reconditioned/refurbished. They have been professionally inspected, tested, and restored to full working condition. Each listing clearly describes the item's condition.
Q: Do reconditioned products come with a warranty? Yes! All reconditioned products come with a 90-day limited warranty covering manufacturing defects and functional failures under normal use. Contact us at info@orviroo.com to make a claim.
Q: What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us at info@orviroo.com or 606-620-1324 to initiate a return.
Q: How long does shipping take? Orders are processed within 1–3 business days. Delivery typically takes 5–8 business days for standard shipping. Expedited options are available at checkout.
Q: Do your EGO mowers include battery and charger? It depends on the model. Some models include a battery and charger, while others are bare tool only. Please check the individual product listing for details before purchasing.
Q: Are EGO reconditioned mowers safe to use? Yes. All EGO reconditioned mowers go through a thorough inspection and testing process to ensure they meet safety and performance standards before being sold.
Q: What payment methods do you accept? We accept all major credit cards and other payment methods available at checkout.
Q: Can I cancel or modify my order after placing it? Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at info@orviroo.com or 606-620-1324 if you need to make changes.
Q: My order arrived damaged — what do I do? Contact us within 7 days of delivery at info@orviroo.com with photos of the damage. We will resolve the issue as quickly as possible.
Q: Where are you located? We are based at 2077 Raymond Ave, Signal Hill, CA 90755, United States. 📧 info@orviroo.com | 📞+1 606-620-1324